Inability to delete user access to case
Case manager selected the wrong advisor while attempting to add an appointment to a case. The AppointmentCase failed validation and was not created, but a CaseAccess was added for the selected advisor.

Agent alerted case manager of the unknown advisor on the case whose access was then removed.

A transaction block was implemented so a CaseAccess will only be created if the AppointmentCase successfully creates.
Posted Nov 07, 2023 - 21:22 UTC